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Delivery Information


All orders placed before 3.00pm, subject to necessary checks will be dispatched the same day, excluding weekends & Local or Bank Holidays. Orders received after 3.00pm on a Friday will not be processed until the following Monday. We do not deliver on a weekend. Orders placed on a Friday before 3.00pm requesting next day service will not be delivered until the following Monday. If you require delivery on a Saturday please contact us on 01467 620275 and we can amend your order with the appropriate additional charge. Lead times for delivery will be extended over public holidays, we endeavour to regularly update the website with cut off dates to ensure your order arrives in time. Whilst 99% of UK locations can be delivered/are valid for next day delivery there are a few remote locations that may take longer. Please click here to view list.


We can deliver to an alternate UK address, however, when placing an order you MUST use the correct billing address of where your debit/credit card is registered where prompted. Due to the nature of the products which we sell, we operate a strict fraud screening process and therefore we are only able to offer our next day delivery services if the order is validated by our network easily. In almost all cases, this is a straightforward process and can be completed immediately. If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.


Our UK delivery charges are based on the total value of your order.

  • Orders under £50.00 will be sent via Royal Mail Recorded Delivery or FED EX Courier Economy (3 working days), standard fee - £4.50
  • Orders between £50.00 and £100.00 will be sent via Royal Mail Recorded Delivery or FED EX Courier Economy (3 working days), standard fee - FREE
  • All orders under £100.00 requiring Next Day Delivery will be sent via Royal Mail Special Delivery (by 1PM) or FED EX Courier (Next Day), standard fee - £6.95
  • Orders over £100.00 will be sent via Royal Mail Special Next Day Delivery (by 1PM) or FED EX Courier (Next Day), standard fee - FREE

Should you wish to track you item please contact us and an email will be sent with a tracking number to help you know when to expect your parcel. This can be traced through the FED EX website or the Royal Mail website


Any orders placed weighing over 2kg will be sent via FED EX courier service (1-3 working days) which will require a signature upon receipt. Should you wish to track your item please contact us and an email will be sent with a tracking number to help you know when to expect your parcel. This can be traced through the FED EX website


To collect your order in store at Sinclairs Jewellers, please select this option at checkout. For security purposes, the person who placed the order must collect it from the store and must take along a copy of the emailed invoice with the order number. If your order is a gift for someone else, they cannot collect the order. Your order must be collected from the store within 30 days.


Sinclairs can arrange a gift receipt to be sent with your parcel. This is useful if you are sending the parcel direct to the person receiving the gift. The gift receipt will have all the relevant information minus the price paid. A copy of the full invoice will be sent to the billing address by email or by post if requested. To arrange a gift receipt please tick the GIFT RECEIPT box at checkout and we will be delighted to process this for you. *PLEASE NOTE: A GIFT RECEIPT CAN BE USED IN CONJUNCTION WITH A COMPLETED RETURNS FORM WITHIN 14 DAYS TO OBTAIN A CREDIT NOTE ONLY, REDEEMABLE ONLINE AT WWW.SINCLAIRSJEWELLERS.CO.UK. IF YOU RETURN AN ITEM USING OUR RETURNS FORM WITHIN 14 DAYS REQUESTING A FULL REFUND THEN THE REFUND WILL BE MADE TO THE PURCHASER AND NOT THE RECEIVER OF THE GIFT(S).*


Due to the nature and value of our products all deliveries require a signature upon receipt. Please ensure that you inspect all packaging to check that it has not been tampered with in any way. If it does appear to have been tampered with, you should refuse delivery. If the delivery is accepted, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage. If there is no one at the address supplied at the time of delivery then your item(s) will be taken to the nearest Royal Mail or Fedex sorting centre, where it is YOUR responsibility to collect or arrange re-delivery. If you do not collect your items, or have them re-delivered, within 5 working days then your item(s) will then be sent back to Sinclairs Jewellers where you will have to pay for re-delivery. Items over 2kg are sent by courier and if there is no one in at the time of delivery a notifying card will be left stating the tracking number and local depot telephone number and it is YOUR responsibility to re-arrange a suitable delivery day. If you do not re-arrange delivery after 5 working days then the items will be returned to Sinclairs where you will have to pay for re-delivery.


We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 24 hours of being received, provided it is before the 3.00pm deadline. Please be aware that there may be rare circumstances where our shipping capacity may be exceeded and cause a delay of one extra day. We regret that this situation can occur and, should this occur, your order will be marked for urgent delivery the following day. In the event of a delay causing delivery not to be processed for next day then a notifying email will be sent. As we use a third party for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents such as flood, drought or severe snow. These circumstances are rare and we will do our very best to take responsibility and rectify the situation as quickly as possible.